Thumbs Up - Referrals Without Asking
The traditional referral process is broken…and we are going to fix it
No one likes to ask. It feels like a cold call.
Even though you ask, ask, ask, you dont' get much return for your effort.
It Feels Futile
Happy customers want to help but don't know how.
There has got to be a better way
Hi I’m Bill Reidy, the founder of Thumbs Up.
As a sales professional and sales trainer for more than 25 years, I was always able to help my clients increase sales. But there was one thing that I found most difficult to teach to business owners and sales people: how to effectively get more referrals from your customers.
Let’s be honest, asking for referrals is uncomfortable, and typically the ROI is poor.
So I put together a team and I created Thumbs Up, a software based referral system that gives businesses the ability to easily get more referrals without asking.
The idea behind Thumbs Up
If you do a great job for your customers, then you should get all the referrals you can handle.
But most businesses don't. And that's just not right!
Endorsements and connections power your referral network
We know that people love to celebrate their new purchases and personal experiences. The Thumbs Up App enables business to easily create social media posts highlighting the customers new product or service. This personalized post enables the customer to share their experience on their own social media account, where they get to celebrate their new product or service and broadcast their excitement to all of their friends and family. This personal testimonial effectively harnesses the power of customer’s network of social media connections through the lens of their experience.
Since we trust our friends and family and often need or want those same products and services, it makes sense that we are more likely to use a business that our connections trust and respect. Simply put, one Thumbs Up post is like calling our friends and family to ask for a referral. The math is easy: customer connections = customer referrals.
Bill has over 25 years of Sales Leadership and Executive Management experience, successfully developing and growing businesses across multiple verticals and industries. Bill has spent years trying to crack the referral code and believes that the power of endorsement to friends and family is the secret combination.
Paula has been an educator and a leader in her community for over 30 years. Paula prides herself as a Social Connector and has learned that friends and family are the best source of information to find the companies she can trust for great products and services.
Rich is an expert in marketing and has spent years helping his clients to develop cutting edge best practice in today’s online marketplace. Rich has networking in his DNA and understands that connections create trust and trust creates referrals, and that is what drives new business opportunities.
We all know that Customer Referrals are the hottest leads. Statistics show that referrals from our customers convert to new and more profitable sales 8 times better than marketing or cold calls leads. So why aren’t most businesses laser focused on getting more referrals? Or, are we trying our best but the process just isn’t working?
Most of us think the best option is to ask for a referral after working with a customer. However, asking for a referral can make both the salesperson and the customer feel uncomfortable. Is it the right time to ask? Are the customers more interested in enjoying the moment and celebrating their new purchase? Even if we take the time and summon the courage to ask customers for a referral, it typically ends with the standard response--- “Let me think about it.” Honestly, do we really think our customers walk around with a list of names of friends and family we should call (or cold call) that are currently in the market for our products or services?
The second best “perceived” option is to rely on new customers posting great reviews, because a review is almost as good as a referral. However, we all know that even when we ask our happy customers to post a great review, they rarely follow through. They want to help us, but may not know what to write, may not have enough time, or may not remember.
In the end, even with the best intentions, to consistently earn those valuable referrals and reviews we just give up!
It’s time to FINALLY solve the referral problem and start getting the referrals you and your business DESERVE!
Today the world is more connected than ever. Over 3 billion people use social media platforms globally and spend on average two hours a day online. These connections are how we communicate with friends and family and share the best moments in our lives. The Thumbs Up Referral System was created to leverage the power of social media connections by quickly and effectively generating customer referrals immediately following service.
We know that people love to celebrate their new purchases and personal experiences. The Thumbs Up Referral System enables business to easily create social media posts highlighting the customers newly purchased product or service. This personalized post enables the customer to easily share their experience on their own social media account, where they get to celebrate their new product or service and broadcast their excitement to all their friends and family. This personal testimonial effectively harnesses the power of customer’s network of social media connections through the lens of their experience.
Since we trust our friends and family, and often need or want those same products and services, it makes sense that we are more likely to use a business that our connections trust and respect.
The Math Works:
One Thumbs Up Post + Your Customer’s Connections = Valuable Referrals.
Businesses today need a better, more efficient way to generate great referrals and great reviews by utilizing the power of their customer's social media connections of friends and family. The Thumbs Up Referral System is the engine that drives those valuable warm referrals, fills the lead funnel, and converts those leads to profitable sales!
Thumbs Up- Referrals without asking!